Terms & Conditions

Lidl’s Terms and Conditions of Sale

 

Terms and Conditions of Sale of Lidl Great Britain Limited ("we", "us", "our") for the sale of goods on www.lidlmysterybox.co.uk running from 15^th August – 12^th September 2024.

 

Where to find information about us and our products

 

You can find everything you need to know about Lidl, and our products on Synergy’s website before you order. We also confirm the key information to you in writing before or after you order, either by email, in your online account or on paper. For the purposes of these terms, “Synergy” means Synergy Print Management Services Limited (Company Number: 04013121).

 

When you buy from us you are agreeing that:

 

• We only accept orders when we've checked them.
• Sometimes we reject orders.
• We charge you when we accept your order .
• We charge interest on late payments.
• We pass on increases in VAT.
• We're not responsible for delays outside our control.
• Products can vary slightly from their pictures.
• You're responsible for making sure your measurements are accurate.
• We charge you if you don't give us information we need or do preparatory work as agreed with us.
• When buying online, you have a legal right to change your mind .
• You have rights if there is something wrong with your product.
• We can change products and these terms.
• We can withdraw products.
• We can end our contract with you.
• We don't compensate you for all losses caused by us or our products.
• Synergy’s use of your personal data as set out in Synergy’s Privacy Notice.
• You have several options for resolving disputes with us.
• Other important terms apply to our contract.

 

We only accept orders when we've checked them

 

We contact you to confirm we've received your order and we accept it when we dispatch or supply the product and confirm dispatch to you.  At the point of confirming dispatch a contract is formed.

 

Sometimes we reject orders

 

Sometimes we reject orders, for example, because a product is unexpectedly out of stock, because you are located outside the UK or our delivery areas, as stated on Synergy’s website and in our marketing or because the product was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

 

We charge you when we supply your product

 

However, for some products we take payment at regular intervals, as explained to you during the order process. If your product is goods (rather than digital content or services), you will own it once we have received payment in full.

 

We charge interest on late payments

 

If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 5% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

 

We pass on increases in VAT

 

If the rate of VAT changes between your order date and the date we supply the product, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

 

We're not responsible for delays outside our control

 

If our supply of your product is delayed by an event outside our control, such as delays with the third-party logistics providers, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: contact@lidlmysterybox.co.uk to end the contract and receive a refund for any products you have paid for in advance, but not received.

 

Products can vary slightly from their pictures and the mystery box is a mystery: no item is guaranteed

 

You are purchasing a mystery box, each box's contents will differ and so will its value although you will always receive products of a value of approximately £100.  The products shown on the website are just representative examples and no warranty is given that such products would actually feature in the mystery box.  Similarly, a product's true colour may not exactly match that shown on our website or its packaging and features may be slightly different.

 

We charge you if you don't give us information we need or do preparatory work as agreed with us

 

We charge you additional sums if you don't give us information we've asked for about how we can access your property for delivery, installation or to provide services or if you don't do preparatory work for installation, as agreed with us. For example, we might need to re-deliver on another vehicle or with extra manpower, reschedule services.

 

You have a legal right to change your mind plus extra rights under our guarantee

 

Your legal right to change your mind. For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

 

Our goodwill guarantee. In addition, we offer our UK customers a goodwill guarantee for most products bought online which is more generous than your legal rights in the ways set out below. This goodwill guarantee does not affect your legal rights if there is something wrong with your product (for more on those rights see You have rights if there is something wrong with your product).

 

Your legal rights	How our goodwill guarantee is more generous
14 days to change your mind for distance sales	28 days to change your mind
You pay costs of return	You pay costs of return

 

To withdraw from the contract complete the model cancellation form and send to customer services:

 

(Complete and return this form only if you wish to withdraw from the contract)

To contact@lidlmysterybox.co.uk

 

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],

 

Ordered on [*]/received on [*],

 

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date:

 

[*] Delete as appropriate

 

When you can't change your mind. You can't change your mind about an order for:

 

• digital products, after you have started to download or stream these;
• services, once these have been completed;
• products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
• sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them;
• goods that are made to your specifications or are clearly personalised; and
• goods which become mixed inseparably with other items after their delivery.

 

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 28 days after:

 

• the day we deliver your product. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.

 

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: contact@lidlmysterybox.co.uk and they will be able to provide further instructions.

 

You have to return the product at your own cost. You have to return it (and any free gifts provided with it) to us within 28 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods You can:

 

• send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won't refund you the price.
• For help with returns, contact our Customer Service Team: contact@lidlmysterybox.co.uk.
• The product cannot be returned in store.

 

You have to pay for services you received before you change your mind. If you bought a service we don't refund you for the time you were receiving it before you told us you'd changed your mind.

 

You must return all items.  They must be complete with the entire box and contents all in original packaging with all original literature.

 

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product's condition is not "as new", price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team (contact@lidlmysterybox.co.uk) can advise you on whether we're likely to reduce your refund.

 

When and how we refund you. If your product is a service, digital content or goods that haven't been delivered or that we're collecting from you, we refund you as soon as possible and within 14 days of you telling us you've changed your mind. If your product is goods that you're sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you've sent them to us). We refund you by the method you used for payment. We don't charge a fee for the refund.

 

You have rights if there is something wrong with your product

 

If you think there is something wrong with your product, you must contact our Customer Service Team: contact@lidlmysterybox.co.uk. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions.

 

Summary of your key legal rights If your product is goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following: Up to 30 days: if your goods are faulty, then you can get a refund.  Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.  Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

 

We can change products and these terms

 

Changes we can always make. We can always change a product:

 

• As these are mystery boxes the contents will continually change.
• to reflect changes in relevant laws and regulatory requirements; and
• to make minor technical adjustments and improvements, for example to address a security threat.

 

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the product or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: contact@lidlmysterybox.co.uk.  to end the contract before the change takes effect and receive a refund for any products you've paid for in advance, but not received.

 

We can suspend supply (and you have rights if we do)

 

We can suspend the supply of a product. We do this to:

 

• deal with technical problems or make minor technical changes;
• update the product to reflect changes in relevant laws and regulatory requirements; or
• make changes to the product (see We can change products and these terms).

 

Warranties – All products and services offered on this site are provided “AS IS” without any warranty whatsoever. Any warranty supplied with the products in the mystery box are no longer valid.

 

We can end our contract with you

 

We can end our contract with you for a product and claim any compensation due to us (including enforcement costs) if:

 

• you don't make any payment to us when it's due and you still don't make payment within 3 days of our reminding you that payment is due;
• you don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product; or
• you don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.

 

We don't compensate you for all losses caused by us or our products

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

 

• Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

 

• Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.

 

• Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own digital content or device, which was caused by digital content we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

 

• A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

 

Synergy uses your personal data as set out in Synergy’s Privacy Notice

 

How Synergy will use any personal data you give to Synergy is set out in Synergy’s Privacy Notice: [https://lidlmysterybox.co.uk/policies/privacy-policy]

 

You have several options for resolving disputes with us

 

Our complaints policy. Our Customer Service Team: contact@lidlmysterybox.co.uk. will do their best to resolve any problems you have with us or our products as per our normal complaints procedures.

 

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

 

Other important terms apply to our contract

 

We can transfer our contract with you, so that a different organisation is responsible for supplying your product. We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract.  If you're unhappy with the transfer you can contact our Customer Service Team: contact@lidlmysterybox.co.uk to end the contract within seven days of us telling you about it and we will refund you any payments you've made in advance for products not provided].

 

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

 

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

 

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.